How it Works

Can I access Tove Solutions' services from anywhere?
Yes. Tove Solutions' technology is designed to make your data available via the Internet 24 hours per day, 7 days per week. As long as you have an Internet connection and a web browser, you can access and update your data.

Why is there no software to download and install?
All of Tove Solutions' services are designed to work through any modern web browser. Your data and the Tove Solutions software are stored on secure servers in a modern hosting facility to ensure access to your data at any time, from anywhere. This configuration allows us to handle backups of your data and to provide frequent upgrades and enhancements to your services.

What software do I need?
All you need is a web browser.

What type of computer do I need?
Tove Solutions' application service runs on all computers equipped with a recent version of any modern web browser.

Can my entire staff access the database?
Yes — You can give access to your online database to an unlimited number of your staff members. Tove Solutions also provides a sophisticated, robust, multi-tiered security system to control the levels of access you give to each of your staff members.

Can I access Tove Solutions services through a modem?
Yes — You can access Tove Solutions' services from any computer with any type of Internet connection, including dial-up modems, cable modems, DSL, and other high-speed lines. For frequent access, we recommend a high speed Internet connection (e.g. cable modem, DSL or better).

Reliability

Is our data backed up?
Tove Solutions ensures that multiple copies of your data are always available. Backups are made on a nightly basis and are kept off-site to prevent total data loss in the event of an extreme disaster.

How do I know that nobody else can access my data?
All of Tove Solutions' servers are protected by firewalls and hosted in a secure environment with strict access control policies. An advanced, built-in permissioning system allows you to control who else has access to your data.

Pricing

How much does it cost?
Our mission is to provide quality applications at an affordable price. Applications are priced by the month and sold as annual subscriptions.

To request detailed pricing information, please send email to info@tovesolutions.com.

What's included in the monthly fee?
The monthly fee provides 24 hours per day, 7 days per week access to your online database for you, your designated staff, your members and volunteers. This fee also includes site upgrades, data backup, and support.

What kind of support is included?
Tove Solutions provides comprehensive help files, and online support.

Do I get a refund if I need to cancel my subscription?
Yes. Your money will be refunded for any months you have not used.